My Dyson Vacuum and Costco’s Return Policy

Source: Dyson.com

Way back in 2017, I decided that I was sick and tired of buying vacuums that would smell like death within a few months of normal use. I did a bunch of research and decided to purchase a fancy vacuum… specifically the Dyson V7 Animal Cordless Stick Vacuum.

It checked ALL my boxes: it was cordless, you charge it by attaching it to a wall mount, and the battery lasted long enough that I could vacuum one level of my house at a time before needing another charge. It was also bagless, so I could just dump the yuck directly into the trash.

When I was researching the vacuum, as always there were a few different places I could buy it with varying prices. Back in 2017, the Dyson V7 was brand new and the price was right around $400. Which to me is A LOT for a vacuum. My choices narrowed down to buying it at Bed Bath and Beyond or buying it at Costco. It was about $20 cheaper at BBB… but I went with Costco specifically for their return policy.

As we all know, it is only a matter of time before a vacuum breaks… no matter how much you pay for it. The Bed Bath and Beyond policy only covered the vacuum for one year. However, the Costco policy was much, much better.

Costco’s Return Policy: We guarantee your satisfaction on every product we sell, and will refund your purchase price (exceptions and additional info here) That’s right. If the vacuum breaks EVER, they will return your money.

So, I happily went to Costco and bought my new vacuum. I mean I wasn’t *happy* about spending $400 on an appliance. But you know what I mean. So yeah, this was way back in April 2017 and I had four years of awesome vacuuming experiences.

And then last month, my Dyson stopped working.

While I had tentatively planned for this to happen one day, I was suddenly nervous about whether Costco would really replace my broken vacuum. Even worse, I couldn’t find my receipt.

So, I loaded up all my vacuum pieces into a bag and drove on over to Costco. I walked up to the friendly guy at the Member Services desk and let him know that my vacuum stopped working and I’d like to return or exchange it. He scanned in my membership card, started click-clicking around on his computer and immediately pulled up my receipt. Within a couple minutes, he refunded $400 to my credit card.

It was THAT EASY.

To say I was pleasantly surprised would be an understatement. I couldn’t believe that I could walk in with a broken vacuum cleaner in a bag with no receipt from 4 years ago and they would magically give me my money back. As an added bonus, they now had a newer version of my vacuum for $75 CHEAPER than I paid.

So, of course I turned right back around and gave Costco back my money to buy the Dyson V8. I mean, with a return policy like that they have certainly earned my business!

Disclosure: Not sponsored. I wish it was… Costco, call me!

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5 thoughts on “My Dyson Vacuum and Costco’s Return Policy”

  1. Wow. I had no idea about the return policy. That’s awesome! Congrats on the new vacuum (yes, I find stuff like this exciting).

    1. I have the cord model, still working, but bought through QVC, and I have no idea what the return policy is. But, when it breaks, I will be sure to check out the Costco! Thanks.

  2. Just bought my Dyson Animal 2 from Costco. Price for a Dyson was hard to swallow, but that Costco warranty made me comfortable. Then I used my Dyson. Umm, WOW! Incredible job.

  3. Maybe every Costco was different…I have a V7 Animal purchased back in 2019. It stopped charging a couple of days ago and I called Costco to see if I can return. The person I spoke to actually gave me a hard time about it and said she needs to ask her manager and call me back.. Wondering if I should try a different Costco?

    1. I would print out the Costco Return policy and bring it with you to the store with your return. It’s pretty clear that they should accept the return if it was bought from them.

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