My July 2.0 Stitch Fix: A Lesson in Customer Service

28 Jul

I know, I know. I JUST wrote about my July Stitch Fix order two weeks ago. But, I was left with a yucky taste in my mouth after that Fix and just didn’t like ANYTHING that much. I was disappointed. And even kind of annoyed because I was totally planning to find something amazing to wear to BlogHer.

Instead, I returned the whole box. I also dropped a line to one of my Stitch Fix contacts about how disappointed I was and she totally offered to send me a do-over! YAY, A DO OVER! She even tried to get it out in the mail ASAP so that I could check it out before I left for California, but unfortunately it arrived at my house 4 hours after I left.

I had something to look forward to when I got back though… and I’m in LOVE all over again. I couldn’t WAIT to share it with you all, but felt a little weird about it since I just posted about Stitch Fix so recently. So I do what I usually do. I asked you! And according to the immediate feedback on my Facebook page, you wanted a post and you wanted it NOW.

So, here we go. I didn’t even take the time to digitally erase the camera remote from my hand!

Ezra Bryn mixed material shirt - Pocketful of Joules

Item #1: Ezra Bryn V-neck Mixed Material Knit Shirt – $48
Remember when I said I wanted “interesting” tops? Well, LOOK at this one! It is a mix of chiffon and a gorgeous knit and it doesn’t look like something I’ve seen a million times before. The color is a pretty mint and I tried it on with a pair of casual jeans (Loft), a t-shirt material skirt (Loft), and a pair of grey skinny jeans (Kate Spade). The only drawback is that it is see-through so a layering tank top is a necessity. Keep or Return?

Mystree Skylar Asymmetrical Knit Zip Up - Pocketful of Joules

Item #2: Mystree Skylar Asymmetrical Knit Zip Up Jacket – $78
If you’ve been following since my very first Stitch Fix review, you’ll remember that I said that asymmetrical tops aren’t flattering on us busty girls. I don’t know if I got used to the moto jacket look or this one is just super cute, but I’m LOVING this jacket. It’s made out of a super soft knitted material on the outside and a t-shirt material as the lining. It’s basically a fancy sweatshirt and I can see myself throwing this on with jeans or shorts all the livelong day. Keep or Return?

Renee C Tucker Mixed Print Tank - Pocketful of Joules

Item #3: Renee C Tucker Mixed Print Tank – $48
I actually had this tank top pinned on my Pinterest board at one point, because I liked the crazy pattern. In person, I like it even more. The fit is perfect and the colors are so vibrant. There is a split-back feature in the back that I’m not crazy about… but it’s only seen if you wear the tank untucked on its own. I like how it can have a super hippy vibe with shorts (Gap) and a jaunty hat (this one in chocolate from Ashbury Hats), or it can be totally professional with a swing skirt (Stitch Fix). Keep or Return?

Pomelo Polka Dot Blouse - Pocketful of Joules

Item #4: Pomelo Missy Polka Dot Tab-Sleeve Blouse – $58
When I opened the box, this top was the one I was least excited about. I mean, polka dots are cute. Tab sleeves are cute. The colors are cute. I don’t know. But, then I tried it on as both a casual and work option and I think that can become one of those fun go-to tops. It looks fun as heck with my red skinny jeans (Stitch Fix) and also looks totally professional with a high-waisted pencil skirt (Loft) and leopard heels (Target). Keep or Return?

Daniel Rainn Greta Geo Print top - Pocketful of Joules

Item #5: Daniel Rainn Greta Geo Print Crochet Detail Blouse – $68
I never realized it before, but I’m a huge fan of Daniel Rainn. Whenever I buy something from that brand, I wear the heck out of it. This shirt is super adorable. The top portion is eyelet and the print has hints of red (check out the fabric close-up picture for the details). For the first look, I paired it with a pair of my often-worn plain black work pants (Loft). For the second look, I threw on a pair of boyfriend-ish jeans (Loft) and sassy wedges (Toms). Cute, right? Keep or Return?

Here are all the close ups:

the details - Pocketful of Joules

I want to know your thoughts. I really, really do. Because right now I’m pretty darn sure I’m going to buy the ENTIRE BOX! That’s right, the golden unicorn of Fixes has arrived… an entire box I want to keep! After having my first crappy Fix experience earlier this month, they really LISTENED to what I was saying and wanted to make it right. So they totally stepped up their game and I LOVE it all!

Let’s Talk Money
I think I’ve mentioned before that you get a 25% discount on the price if you buy the whole box. This entire box is $300 for all 5 pieces. Once you subtract the $20 styling fee, the additional buy-it-all discount is $70. I have been super lucky and three people have used my special referral code in the last month (which is AMAZING and has never happened before!!), so that is an additional discount of $75. So, for me to purchase the entire box it will be… $135.

Now it’s time for you all to chime in. Do you think I should keep the whole box?

 

Disclaimer: This post is not sponsored by Stitch Fix, I pay for the $20 styling fee and any clothing I purchase with my own hard-earned money. If you enjoyed my review and decide to try Stitch Fix for yourself, the biggest compliment you can give me is by using my referral link. Thank you to anyone who chooses to click through and support my shopping addiction!

 7/29/14 Update: Yup, I bought the whole darn Fix and I’m even wearing one of the tops to work today. I postponed my next Fix until the middle of September, as a birthday gift to myself. Thank you all for your feedback!

Psssst…Do you love checking out what other people received in their Fixes? I added quick links to every single one of my reviews on my Stitch Fix Reviews page!

Like what you see? Share me with your friends!

27 Responses to “My July 2.0 Stitch Fix: A Lesson in Customer Service”

  1. Shawna Biccum July 28, 2014 at 2:23 pm #

    Buy it. I love the minty shirt and the gray jacket. Just so gorgeous. 🙂

  2. Quirky Chrissy July 28, 2014 at 2:25 pm #

    Obviously…you get the whole box.
    Quirky Chrissy recently posted…This Could Probably be a Real Post if I Wasn’t Drunk and Delayed at the AirportMy Profile

  3. Mary P July 28, 2014 at 2:31 pm #

    Are you kidding me?!?!? Buy the box! Great pieces and a phenomenal price. Also, you look super skinny in the far right picture in the mint top. I wondered (momentarily) if you had photoshopped yourself! 🙂

    • Joules July 28, 2014 at 2:38 pm #

      lol, nope. Just my magic grey skinnies (worth every stinking dollar)! Just to let you all know, I NEVER photoshop myself to remove blemishes or make myself look ‘better’… what you see is what you get!

  4. LeeAnne July 28, 2014 at 2:36 pm #

    BUY IT ALL!!! Especially with the discounts and final cost!! Everything looks adorable and you are super pumped about it all which is the most important part 🙂

  5. Cathy c. July 28, 2014 at 2:40 pm #

    The whole shebang!

  6. thatashgirl July 28, 2014 at 2:41 pm #

    I love all the pieces. $300 is a lot but $135 is more than reasonable. You’ve officially bought more clothes in the last few months from them than I have bought in the last 2 years. I love the concept of this but honestly, I think the costs could spiral and without really noticing it I’d end up spending my year’s clothing allocation in a few months.
    thatashgirl recently posted…Work RetreatsMy Profile

    • Joules July 28, 2014 at 2:51 pm #

      I do agree that it can easily add up very quickly if you don’t keep an eye on the cost. Which is why I re-scheduled my next Fix from August to mid-September just in time for my birthday. =)

  7. Jessy July 28, 2014 at 2:43 pm #

    If you love it all, buy it all! You seriously cannot beat that price. As a side note, I love when companies provide excellent customer service. It REALLY stands out and I will practically sing their names from the rooftops!

    • Joules July 28, 2014 at 3:43 pm #

      Jessy – I totally agree about the good customer service praising!

  8. Susan July 28, 2014 at 2:51 pm #

    Buy the entire box — you don’t want to upset the golden unicorn who brought you all that wonder.

    BTW, what happened to the remote in your Daniel Rainn pic with the boyfriend jeans? It looks like it disappeared into the cuff of your jeans and the cuff took the pic instead of you. 🙂

    • Joules July 28, 2014 at 2:53 pm #

      Oooh, good eye. I hid the remote in my pocket for that picture. If you look very closely you can see the wire go up the front of my leg. =)

      And I totally agree… no upsetting the golden unicorn!

  9. Teri July 28, 2014 at 3:15 pm #

    I say if you like them all, BUY THE BOX!! Oh can you beat that price for all 5 pieces???? You’d be crazy to say no.
    Teri recently posted…The Mike Rowe interview in its 7-part entirety…My Profile

  10. Annie July 28, 2014 at 5:19 pm #

    Keep it all!

  11. Holly Hester July 28, 2014 at 6:50 pm #

    Keep the polka dot top!

  12. Sara Muehleisen July 28, 2014 at 8:00 pm #

    Well if the hubs will kill you for buying the box…definitely the zip up and the colorful tank. Fall friendly.

  13. Katie @ Words for Worms July 28, 2014 at 10:17 pm #

    Cuuuuute! You’re adorable in all of it, but I especially like the mint top.
    Katie @ Words for Worms recently posted…The Major’s Daughter by JP FrancisMy Profile

  14. Ana Lynn July 29, 2014 at 7:44 am #

    I love the minty top and the jacket! I’d say buy because it seems to me you are getting a great deal!
    Ana Lynn recently posted…How To Tackle Summer MessesMy Profile

  15. Andi (@estellasrevenge) July 29, 2014 at 10:43 am #

    I love that their customer service came through for you! I love this whole box and hope you buy the whole thing! That’s a great savings you have, so I think it’s worth it. I’m especially fond of the last top. That print is gorgeous!
    Andi (@estellasrevenge) recently posted…Top Ten Authors of Whose Books I Own the MostMy Profile

  16. Katie@ glutes and ladders July 31, 2014 at 10:43 pm #

    I received the third top in my last stitch fix as well! I love it with skinny jeans.
    Katie@ glutes and ladders recently posted…Wedding Rehearsal + Rent the RunwayMy Profile

    • Joules August 1, 2014 at 8:38 am #

      Oooh, good idea! I might try that this weekend. =)

  17. JoAnn August 1, 2014 at 11:33 pm #

    I love the asymmetrical jacket and the polka dot blouse! That is quite amazing that they sent you a do-over. How awesome!

    BTW, I never thought of using a camera remote. My tactic is set the 10-second timer on my camera and then run to get in position 🙂

    Thanks for linking up!
    JoAnn recently posted…Stitch Fix Review #5 & Link-upMy Profile

    • Joules August 2, 2014 at 8:35 am #

      That is what I did too, but it would be so annoying to do all my pictures and realize later that my face was blurry. With the remote, I can half squeeze te button to focus. It works SO much better for me! 🙂

  18. Brenna August 4, 2014 at 5:52 pm #

    Seriously…..only 135? You MUST keep the box!

  19. Jenna August 13, 2014 at 7:42 pm #

    OH MAN. They nailed this Fix for you. GOODNESS!

Trackbacks and Pingbacks

  1. My September Stitch Fix Review: Happy Birthday to ME! - Pocketful of Joules - October 8, 2014

    […] for this Stitch Fix delivery FOREVER! My schedule got all discombobulated in July when I got a ‘do over’ Fix. Since I ended up buying every darn thing in the box, I figured I should skip my August fix and […]

  2. Stitch Fix Breakdown: What I Love & What I Regret, Take 2 - Pocketful of Joules - July 30, 2015

    […] July 2014 Fix #2: Ezra Bryn V-neck Mixed Material Knit Shirt, Mystree Skylar Asymmetrical Knit Zip Up Jacket, Renee C Tucker Mixed Print Tank, Pomelo Missy Polka Dot Tab-Sleeve Blouse, and Daniel Rainn Greta Geo Print Crochet Detail Blouse. […]

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